⚠️ IMPORTANT: PAY YOUR BILL ON TIME
Please be aware of our updated payment policy.
If your bill is not paid by the due date, your service will be terminated the following day.
Once terminated:
- Your invoice will be canceled.
- The expired service cannot be renewed or reactivated.
- To use the service again, you must purchase a new ...
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⚠️ DO NOT PURCHASE A NEW SUBSCRIPTION INSTEAD OF RENEWING
WAIT FOR YOUR RENEWAL INVOICE. DO NOT PURCHASE A NEW SUBSCRIPTION.
If you already have an active subscription and want to continue your service, you must renew your existing service.
DO NOT:
- Purchase a brand-new subscription while you already have an active one.
- Create a second ...
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ONE CONTACT PER ISSUE — PLEASE READ
ONE EMAIL. ONE TICKET. THEN WAIT.
If you need assistance, contact us ONCE about the issue and wait for our response.
DO NOT:
- Send multiple emails about the same issue.
- Open multiple support tickets for the same issue.
- Reply to multiple tickets about the same issue.
- Send additional messages ...
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Important: Please Report Service Issues Promptly
If you are experiencing problems with your service, please contact us as soon as possible. Do not wait days, weeks, or months before reporting an issue.
If something isn't working, you have two options:
- Send us an email - info@ezmedia.org
- Open a support ticket through your customer account ...
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