⚠️ DO NOT PURCHASE A NEW SUBSCRIPTION INSTEAD OF RENEWING
WAIT FOR YOUR RENEWAL INVOICE. DO NOT PURCHASE A NEW SUBSCRIPTION.
If you already have an active subscription and want to continue your service, you must renew your existing service.
DO NOT:
- Purchase a brand-new subscription while you already have an active one.
- Create a second account because you have not received your renewal invoice yet.
- Purchase a new plan weeks or months before your current service expires.
- Assume that a new purchase will automatically extend or renew your existing service.
A new purchase is a NEW subscription. It does not automatically renew, extend, or credit your existing subscription.
If you purchase a new subscription by mistake, you are responsible for contacting support so we can determine what happened. We may need to manually investigate and correct the account, and this can take additional time.
IF YOUR SUBSCRIPTION IS EXPIRING
WAIT FOR YOUR RENEWAL INVOICE.
You will receive your renewal invoice when it is generated. If you have questions about your renewal, contact us BEFORE purchasing anything.
DO NOT PLAY COWBOY AND BUY A NEW SUBSCRIPTION.
WAIT FOR THE INVOICE → PAY THE RENEWAL → YOUR EXISTING SERVICE CONTINUES.
If you purchase the wrong product or create a duplicate subscription because you did not follow these instructions, do not blame support for the resulting problem.