ONE CONTACT PER ISSUE — PLEASE READ
ONE EMAIL. ONE TICKET. THEN WAIT.
If you need assistance, contact us ONCE about the issue and wait for our response.
DO NOT:
- Send multiple emails about the same issue.
- Open multiple support tickets for the same issue.
- Reply to multiple tickets about the same issue.
- Send additional messages because you have not received an immediate response.
Sending multiple requests does not make your issue get handled faster. It creates duplicate requests that must be reviewed, sorted, and closed, wasting time that could otherwise be spent assisting you and other customers.
IMPORTANT
If you submit multiple emails or tickets regarding the same issue, we will respond to one request only and close/delete the duplicates.
If you continue submitting duplicate requests after being instructed not to, your account may be suspended or blocked from contacting support.
ONE ISSUE → ONE CONTACT → WAIT FOR A RESPONSE.
Thank you for helping us keep support efficient for everyone.