Important: Please Report Service Issues Promptly
If you are experiencing problems with your service, please contact us as soon as possible. Do not wait days, weeks, or months before reporting an issue.
If something isn't working, you have two options:
- Send us an email - info@ezmedia.org
- Open a support ticket through your customer account on our website
Once you contact us, please allow us time to respond and work with you to resolve the problem.
Please Follow Up
When we provide troubleshooting instructions, please let us know whether the troubleshooting worked.
If we send you instructions and we don't hear back from you, we have no way of knowing whether the issue was resolved, whether you're still experiencing problems, or whether you need additional assistance.
We are not able to know that there is still a problem if you don't communicate with us.
Don't Wait Months to Report a Problem
Please do not wait several weeks or months and then contact us saying that you have been without service for an extended period of time.
The sooner you report an issue, the sooner we can:
- Troubleshoot the problem
- Determine what is causing it
- Provide an alternative solution
- Determine whether a refund or other resolution is appropriate
If something isn't working, tell us. Don't wait.
We would much rather have you contact us when the problem first occurs so that we have the opportunity to help you resolve it.
The sooner you contact us, the sooner we can help.